We get a lot of questions from clients about our process and policies. Take a look for the inside scoop!
1. How do I pay for my service?
Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. You can just leave your payment on the kitchen counter, or if you prefer to use a credit card, we can invoice you the night before your scheduled service time. Once the invoice is paid, we’ll get to work. We also have a billing option for those that choose our Repeat Clean or our VIP Clean. Otherwise, leaving payment on the kitchen counter works great!
2. Do you use your own cleaning supplies or mine?
We prefer to use our own Seventh Generation cleaning products because they are non-toxic and pet-friendly. But if you want us to use yours, we will certainly oblige. During the quote process, we will discuss your home’s unique cleaning needs and decide which products to use. However, if you have a special cleaning need and want to provide a product for us to use, we’re okay with that.
3. Are your cleaning teams trained and background checked?
We are a small team and the owners of Lemonbrook Cleaning Company will most likely be cleaning your home themselves. Both Rachel and Joseph, as well as any employees, are run through a criminal background check. We are also a licensed and insured business. And yes! We are trained and up to date on emerging trends in the cleaning industry. This is why we only use Seventh Generation products–we want to offer you a safe, non-toxic clean so you and your family can breathe easier.
4. Do I need to be home when you clean?
It’s completely up to you. Many of our clients prefer to give us a key, especially when using our Repeat Clean or VIP Clean services. Others leave a key in a safe place each time we come to clean. Alarm systems will need to be turned off or you can give us a unique entry/exit code. We find the most efficient method is for us to have a key to your home. If you give us a key, it’s placed in a locked key storage device, and only the owners of Lemonbrook have access to that device.
5. How do I cancel or reschedule a service?
Just let us know you would like to reschedule either via email, a text, or a phone call. We appreciate having at least 24 hours notice. We’ll work with you to reschedule your service.
6. Do I need to do anything before you clean?
We ask that you pick up toys, laundry, household items and clutter before the team arrives. This allows us to be super efficient and clean every surface with no obstacles. We’re ready to tackle even the worst messes, though, so if you don’t have time for a quick pick-up, we’ll neatly fold or arrange items left on floors or furniture. We also ask that you put away any items you consider valuable or irreplaceable.
7. Can I leave my pets out while you clean?
That depends on the pet. We love animals and will be very careful around them. We just need to know up front what kinds of pets live in the home, so we can plan accordingly. We don’t want to startle them or accidentally let them outside! If necessary, we ask that you secure them in case visitors scare them or make them nervous.
8. What if I notice that you missed a spot?
Our services are guaranteed. Let us know within 24 hours and we’ll come back and take care of it.
9. What are your cleaning prices?
Rates are based on the square footage of your home. Check out our Services page and our One-time Clean, Repeat Clean, and VIP Clean for more information on rates. We offer no-obligation quotes over the phone (615.904.4769), via email (email@example.com) or via our contact form.
10. Why do you use Seventh Generation supplies?
We love that Seventh Generation, based in Burlington, Vermont, “believes [their] products are healthy solutions for the air, surfaces, fabrics, pets and people within your home–and for the community and environment outside of it.” We want to enter your home and improve it. Seventh Generation products are free from dyes, synthetic fragrances, and yucky chemicals. They’re also plant-based and designed to be effective, yet safe. If an ingredient could harm a person or the environment, they don’t use it. We love that! If you want to know more, visit their website at SeventhGeneration.com.